Cyprus
File a Claim
G.A.P Vassilopoulos Express Courier Ltd is the UPS Authorized Service Contractor in Cyprus.
If a UPS shipment has been delayed, lost or damaged, or our service has not met your expectations, please let us know. Every claim and complaint is handled with professionalism, confidentiality and fairness, and helps us keep improving our service.
You can contact us about
- Shipment delivery delays
- Lost shipments
- Damaged shipments or missing contents
- Incorrect or missed deliveries
- Duties, taxes and customs clearance charges
- Billing or invoicing enquiries
- Customer service or staff conduct
- Any other issue relating to your UPS shipment
Time limits for claims
Under the UPS Terms and Conditions of Carriage, claims must be notified in writing as soon as reasonably practicable, and at the latest:
- Damage, including partial loss of contents: within 14 days of receipt
- Delay: within 21 days of the shipment being made available for delivery
- Loss: within 14 days of the shipment being handed to UPS
Please contact us as soon as you notice a problem, as claims outside these limits may not be accepted. The full UPS Terms and Conditions of Carriage are available on ups.com.
All claims will be reviewed and processed within fourteen (14) working days from the date of receipt of all required documentation and supporting information.
Where additional documentation, information or clarification is required for the assessment of a claim, the processing period may be extended accordingly. The claimant will be informed of any additional requirements and, where applicable, of any resulting delay in the processing of the claim.
Before contacting us
To help us investigate as quickly as possible, please have the following ready:
- Your UPS tracking number, which usually starts with 1Z
- The sender’s and recipient’s names
- The date of shipment or delivery
- A brief description of the issue
- For damage or missing contents, photos of the outer box, the inner packaging and the item
- Proof of value, such as the commercial or purchase invoice
If your shipment arrived damaged, please keep the item and all of its original packaging until your claim is resolved, as UPS may need to inspect them.
Submit your claim
Our commitment
At G.A.P Vassilopoulos Express Courier Ltd, every claim is treated as an opportunity to improve. We are committed to:
- Handling every claim fairly, impartially and confidentially
- Investigating each case thoroughly and professionally, working with UPS where needed
- Protecting your personal data in line with our Privacy Policy and applicable data protection law
- Using your feedback to keep improving our service
Other ways to reach us
20 Strovolos Avenue,
2011 Strovolos,
P.O. Box: 23897, 1687 Nicosia, Cyprus