Position: Call Centre Representative (Fetch)
Reference Code: GAP-Fetch-25
G.A.P. Vassilopoulos Group is currently seeking to recruit a Call Centre Representative for Fetch, to be based at our Head Offices in Nicosia.
Main Duties & Responsibilities:
- Respond promptly and professionally to incoming calls, emails, and live chats
- Handle customer inquiries and complaints with empathy, efficiency, and accuracy
- Provide detailed information about our products, services, and policies
- Escalate complex or unresolved issues when necessary
- Consistently meet or exceed performance metrics for response time, resolution, and customer satisfaction
Qualifications & Requirements:
- Excellent verbal and written communication skills in both Greek and English
- Strong problem-solving abilities and keen attention to detail
- Comfortable using CRM tools and general computer applications
- Flexibility to work a variety of shifts, including evenings and weekends if needed
- Previous customer service experience is an advantage
What We Offer
- Competitive salary package
- 13th salary
- 21 days of paid annual leave
- Provident fund contribution
- Access to our loyalty discount program
- A friendly, collaborative, and supportive work culture
- Opportunities for career growth and internal advancement
Applications
Interested applicants should forward their CV’s at careers@gapgroup.com quoting the reference number:
GAP-Fetch-25
All applications will be treated in strict confidence.